Refund policy
Return & Refund Policy
At Sweet N Easy Scents, customer satisfaction is extremely important to us. We want you to feel confident when shopping with us, and if there is a problem with your purchase, our team is here to help.
Returns
If you are not satisfied with your purchase, please contact us to request a return. We understand that purchasing a fragrance online can be different from experiencing it in person, and we aim to make our return process simple and customer-friendly.
Opened or Tested Products
We understand that you may need to open or test a fragrance before deciding whether it is right for you. In many cases, we may accept returns even if the product has been opened or lightly tested. Returns are subject to review to help protect against misuse or excessive use.
Return Shipping
Please contact our customer service team before returning a product. We will provide you with return instructions and, when applicable, assist you with a return shipping label. Do not send a return without first contacting us.
Refunds
Once your return is received and reviewed, approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Damaged, Incorrect, or Defective Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. We will review the issue and work with you to arrange an appropriate solution, which may include a replacement or refund.
Missing Packages
We understand that packages can occasionally be lost, misplaced, or stolen, even when carrier tracking indicates that a package was delivered. If you cannot locate your package, please contact us. We will review the situation and work with you toward an appropriate solution.
Groupon Purchases
Returns and refunds involving Groupon vouchers may be subject to the terms of the specific Groupon offer and the applicable Groupon policies. Please contact us if you need assistance with a Groupon-related order.
Contact Us
For returns, refunds, replacements, or questions about your order, please contact us at:
Our goal is to provide fair, responsive service and make every reasonable effort to resolve concerns with your purchase.